Support

Segnetics controller repair

Before sending a Segnetics controller for repair, find your case below. In three out of four situations no repair is needed.

1. Case 1

   You have no engineering staff and are a user of the system

   • Segnetics controllers are shipped "empty": they contain no software other than the system software.
   • The application program is written by system integrators — the specialists who build the panel, choose the control algorithm and load it into the controller.
   • Your devices may well be working and only need a software or settings update.

   There is no point in sending the controller for repair right away

   You need help from a system integrator — choose the nearest one.

2. Case 2

   There are signs the device cannot be repaired

   • The device is over 12 years old: its serial number is below 300,000 or missing.
   • Traces of water, lightning or severe mechanical damage.
   • The device has been discontinued: no components are available for repair.

   There is no point in sending the controller for repair

3. Case 3

   You are an engineer and have the application source code

   • The problem may be in the program rather than the device.
   • Install the latest updates on the PLC.
   • Upload the source code and check whether the problem is gone.

   There is no point in sending the controller for repair right away

   This saves time and avoids shipping and other costs: diagnostics by Segnetics are paid.

4. Case 4

   After consulting support, you decided to send the device for repair

   • Device diagnostics are paid, except for warranty cases.
   • Repairs are paid according to complexity category.
   • We work only with legal entities and sole proprietors.

   Prepare a request form and send the device

   In the request form, state your TIN, email, return delivery address and the contact person.